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Refund and Cancellation Policy for Contributions and Purchases at Jibri Bell

Lates update September 27, 2024
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At Jibri Bell, we are committed to transparency and trust with our contributors and customers. This policy outlines how we handle refunds for contributions, cancellations of automated monthly contributions, and refunds for purchases made through our store.

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1. Introduction

Contributions are generally considered final; however, we recognize that there may be exceptional cases where refunds are necessary. This policy explains how we handle refunds and cancellations to ensure clarity and confidence in your interactions with us.

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2. Contributions Are Generally Non-Refundable

2.1 General Rule

  • All contributions made through Jibri Bell are non-refundable.

  • Contributions are voluntary, irrevocable transfers of assets. Once a contribution is made, it is considered final.

  • Please carefully consider your decision before completing your contribution.

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3. Exceptional Circumstances for Refunds

We will review refund requests on a case-by-case basis in the following circumstances:

  • Duplicate Contributions: If a technical error causes you to contribute more than once unintentionally, we will refund the duplicate contribution(s).

  • Incorrect Contribution Amount: If you mistakenly entered the wrong amount, please contact us promptly to correct the issue.

  • Fraudulent Activity: If a contribution was made without your consent or due to fraudulent activity, we will review and process a refund accordingly.

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4. Refund Request Process

If you believe your contribution qualifies for a refund, please follow these steps:

  1. Contact Us

    • Email: Send an email to info@jibribell.com with the subject "Refund Request."

    • Include the Following Details:

      • Full Name

      • Email Address Used for the Contribution

      • Date of the Contribution

      • Amount Contributed

      • Reason for the Refund Request

      • Transaction ID or Receipt Number (if applicable)

  2. Time Frame

    • Refund requests must be submitted within 14 days from the date of the contribution.

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5. Refund Method

  • Approved Refunds: Will be issued to the original payment method used during the contribution process.

  • Processing Time: Refunds typically take 5-10 business days to process, depending on your financial institution.

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6. Dispute Resolution

  • If your refund request is denied and you wish to dispute our decision, please email us at info@jibribell.com with an explanation of your concern.

  • We will review the issue and work towards resolving it fairly.

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7. Cancellation Policy for Automated Monthly Contributions

We provide the option for automated monthly contributions to support our cause on a recurring basis. This section outlines how to cancel or manage your monthly contributions.

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7.1 Ongoing Contributions Until Canceled

  • When you sign up for automated monthly contributions, your contribution will automatically be processed each month on the date you initially signed up, using the payment method provided.

  • These contributions will continue indefinitely until you choose to cancel them.

7.2 Cancellation at Any Time

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  • You can cancel your automated monthly contributions at any time without any fees.

  • Cancellations apply to future contributions only; we cannot refund contributions that have already been processed.

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8. How to Cancel or Manage Your Monthly Contribution

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8.1 Self-Service Cancellation

You can easily cancel your automated monthly contributions by following these exact steps:

  1. Log in to Your Account

    • Visit the Jibri Bell Website: Go to www.jibribell.com.

    • Click on "Login": Located at the top right corner of the homepage.

    • Enter Your Credentials: Input the email address and password associated with your contribution account.

  2. Access Your Member Profile

    • Click on your name or profile icon to access your member area.

  3. Navigate to "My Subscriptions"

    • Look for a tab or link labeled "My Subscriptions", "Manage Contributions", or "Contribution Settings".

  4. Select the Contribution Subscription to Cancel

    • View your list of active automated monthly contributions.

    • Click on the contribution you wish to cancel to view more details.

  5. Cancel the Subscription

    • Click on "Cancel Subscription" or "Cancel Contribution".

    • Confirm your cancellation by clicking "Confirm" or "Yes, Cancel".

  6. Receive Confirmation

    • An on-screen message will confirm that your subscription has been canceled.

    • You will receive an email confirming the cancellation of your monthly contribution.

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8.2 Contact Us for Assistance

If you are unable to cancel your monthly contribution through your account or require assistance:

  • Email Us: Send an email to info@jibribell.com with the subject "Cancel Monthly Contribution." Please include:

    • Full Name

    • Email Address Used for the Contribution

    • Date of the Last Contribution

    • Amount Contributed

    • Reason for Cancellation (optional)

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9. Timing of Cancellations

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9.1 Immediate Cancellation

  • Cancellations are processed immediately upon confirmation.

  • No further contributions will be processed after the cancellation is confirmed.

9.2 Contributions Already Processed

  • Contributions processed before the cancellation request are final and non-refundable.

  • If you cancel on or after your scheduled contribution date, that month's contribution will still be processed, and the cancellation will apply to subsequent contributions.

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10. Updating Payment Information or Contribution Amount

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10.1 Change Payment Information

To update your payment method:

  1. Log in to Your Account: Access your account at www.jibribell.com.

  2. Go to "Payment Settings": Located in your member area.

  3. Update Payment Method: Add a new payment method or edit existing details.

  4. Save Changes: Ensure you save your new settings for future contributions.

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10.2 Change Contribution Amount

To adjust your monthly contribution amount:

  1. Access "Manage Contributions": Within your account.

  2. Select the Contribution to Update: Choose the active monthly contribution.

  3. Edit Contribution Amount: Enter the new amount you wish to contribute monthly.

  4. Confirm Changes: Save the updated contribution amount for the next billing cycle.

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11. Reactivating Your Monthly Contribution

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If you wish to restart your contributions after cancellation:

  1. Log in to Your Account: Visit www.jibribell.com.

  2. Set Up a New Recurring Contribution: Navigate to the contribution page.

  3. Select Contribution Amount: Choose your desired monthly contribution amount.

  4. Confirm Payment Details: Enter your payment information if not already saved.

  5. Confirm and Save: Finalize the setup to begin contributions on your selected start date.

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12. Refund Policy for Store Purchases

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In addition to contributions, our website offers physical products for sale. This section outlines our refund policy for purchases made through our online store.

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12.1 Returns and Exchanges

  • Eligibility: Refunds or exchanges are accepted within 30 days of the purchase date.

  • Condition: Items must be returned in their original condition, unworn, and with all original tags and packaging.

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12.2 Return Shipping Costs

  • Customer Responsibility: Shipping costs for returns are the responsibility of the customer unless the product is faulty or damaged.

  • Faulty or Damaged Products: If the product is faulty or damaged upon receipt, please contact us to arrange a prepaid return label.

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12.3 Refund Method

  • Approved Refunds: Will be issued to the original payment method used during the purchase.

  • Processing Time: Refunds typically take 5-10 business days to process.

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13. Changes to This Policy

  • We reserve the right to modify or update this Refund and Cancellation Policy at any time.

  • Significant changes will be communicated via email or a notice on our website.

  • Continued use of our website constitutes acceptance of any revised policies.

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14. Contact Information

If you have any questions or need assistance with refunds, cancellations, or managing your automated monthly contributions, please contact us:

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Jibri Bell
David Richardson Bell
112 South Main Ave, Ste A PMB #743
Sioux Falls, SD 57104
Email: info@jibribell.com
Website: www.jibribell.com

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